How to Listen Actively
Last Updated 01/2026
English
30-Day Money Back Guarantee
Full Lifetime Access
Finish in
60 mins! Run Time
60 mins! Run Time
Made for for
Employees
only
Employees
only
No Certificate
Provided
Provided
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Friendly
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Description
The Problem:
Feeling tired, stressed, powerless, annoyed, resentful or angry at work? Chances are not quite perfect communication has something to do with it. Poor communication in organizations is like a vampire that sucks out resources, leaving behind:
- too many mistakes
- too much misunderstanding,
- infighting an open resentment,
- back-stabbing,
- micromanagement
- fear
- turnover and losses.
The Solution:
This course, How to Listen Actively, one of our Business Communication Skills series, will help you learn everything you need to know for better listening, the first step in good communication, the secret to great leadership, includes how to listen, reflect andrespond. Re-energizing communication leads to:
- better use of resources
- lower costs
- better quality results
- more collaboration less infighting and power games,
- less mistakes
- less turnover
- happier co-workers and customers
- more profit
Delivered through attractive, lively online video, rich documents, and carefully constructed exercises. You must take this course if you care about being more effective as a co-worker, Leader, and/or a human being.
How to Listen Actively
How to Listen Actively, Introduction
Introduction to better business communication through Active Listening and Reflective Response.
First, Listen Actively
First listen, to find out what the real issue is. What good is it to answer if you don't know what the question is? Good active listening skills are essential to team productivity and leadership, and at the heart of every successful organization, are great listening skills. You will learn them here.
How NOT to Listen
Examples of very poor listening skills, some of which may be all too familiar.
How to Reflect to Uncover the Real Question
Using reflective responses to help the person fully express what the real issue is, and you to know what to respond to.
Directive Reponse
After you learn what the real question is, you can answer it.
Active Listening Exercizes
Exercizes because reading alone won't help you learn the skill, You need to Practice, Practice, Practice and have trouble doing it until you have done it enough it is second nature. You will need to convice at least two people to help you do this. If not, send me an email and we'll try and arrange a hook up with other students like you, to create teams for practice on line, with webcams.
Final Exam: Active Listening
Attachments:
Active Listening, Reflective Response Checklist
(890 KB)
A checklist from the exercises with each of the active listening skills.
