How to Eliminate Mistakes with Operational Definitions
Author: Dan Strongin, ASQ CMQ/OEThe Problem
Communication problems lurk in the shadows, like a vampire, sucking out resources, bleeding companies dry. Long hours working under high stress, uncertain if what needs to be done is being done the way it should be done, the way you want it done, can erupt into anger and frustration when your worst fears happen.
Misunderstanding leads to things not being done as they should be, which leads to recurring problems, too many returns, and heart breaking defects. Time, money and precious resources wasted, hurt your profit, cultivate fear, promote infighting, and disappoints customers. About the only happy people are your competitors!
The Solution:
Put a stake in the hear of the vampire! Take this course to learn how to get real control, to manage with confidence, and have time left to focus on what matters: pride in the work done and enjoyment of working in a great team making money..
How it Works:
With attractive video, and the latest in virtual teaching methods, including supporting documents and exercises, in less that a couple of hours of work you will have the knowledge you need to put into practise what Dr. Walter Shewhart, the founder of statistical process control, calls his greatest contribution in his work at the original AT&T. The use of operational definitions is perhaps the most important key in the explosion of high quality manufacturing from 1930 to the present day, and remains little known, despite its success. Based in Industrial Engineering and Experimental Design, carefully adapted and taught in this course for people like you, and me, who may not be in high speed high tech production, but sure could use some help in being more productive, having fewer mistakes, defects and returns and keeping customers satisfied.
Act Now!
Click the button to the right, right now, to learn better dialogue skills, for a more productive work life. Or, move up to the complete bundle: “How to Communicate Effectively in Business” to earn a business communicator certificate.
Keywords: communication skills, communication, communication training, operational definitions, pragmatic
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How to Eliminate Mistakes with Operational Definitions
Take this course to learn how to get real control, with confidence, by learning about, and learning how to create clearly written agreed upon defintions for common terms and procedures, defined in such a way that reasonable people can do business, and tear the chaos out of your business relationships, leaving time to focus on what matters, pride in the work done and enjoyment of working towards the same clearly defined goal.
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