Introduction to better business communication through Active Listening and Reflective Response.

Using reflective responses to help the person fully express what the real issue is, and you to know what to respond to.

Examples of very poor listening skills, some of which may be all too familiar.

Exercizes because reading alone won't help you learn the skill, You need to Practice, Practice, Practice and have trouble doing it until you have done it enough it is second nature. You will need to convice at least two people to help you do this. If not, send me an email and we'll try and arrange a hook up with other students like you, to create teams for practice on line, with webcams.

Talking is not communicating. To communicate, you have to choose your words with the other person in mind, because it's not what we say, but what the other person hears and understands that matters.

Exercizes so you can take what you have learned in the abstract and see just how difficult it can be at first when putting into practise, so when you have to for real, it too will be second nature.

ListenSpeak™ as a concept grew out of my experience working with some pretty strong personalities who had difficulty understanding that to market and sell something, you have to talk in the language the person you want to sell to understands.

In this segment we explore what really is a priority, and how the supposedly urgent takes attention away from the what is really important, and really matters.

Some particularly useful tips and techniques for communicating better on the telephone.  

Learn how to spend less time spent reading, writing and following through on emails, memos, reports and sms’s with more understanding and less interruptions, to be able to get the information you need do your job easily, and to be able to share important ideas with confidence they will be understood. A culture of clear straightforward written communication shows respectfor everyone’s time and leads to
a more enjoyable, productive work place where people can focus on their jobs, do better work, and work together as a team to make more profit.

A "rubric" or cheat sheet to help you figure out which mode of communication to use for what.

Real Life Examples of Before and After emails. hard copy for you to download also attached.

What it is good for and what it isn't and some examples

Take this course to learn everything you need to know about the

•Hidden dynamics of dialogue.

•Why a dialogue may have more than just two;

•Inner voices and outer influences,

•And what you can do about it.

•With exercises

Take this course to learn how to get real control, with confidence, by learning about, and learning how to create clearly written agreed upon defintions for common terms and procedures, defined in such a way that reasonable people can do business, and tear the chaos out of your business relationships, leaving time to focus on what matters, pride in the work done and enjoyment of working towards the same clearly defined goal.

Why cordial relations are so important to productivity.